1. Introduction

Gravity St Johns Limited and Gravity Manukau Limited ("Gravity", "we", "our", or "us") operate indoor trampoline and adventure parks located in St Johns and Manukau, Auckland.

We are committed to protecting the privacy of our customers, visitors, staff and participants and handling personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• visit our facilities;
• use our website;
• make a booking;
• participate in activities;
• enter competitions or promotions;
• communicate with us; or
• otherwise interact with Gravity.

By using our services, you acknowledge that personal information may be collected, used and disclosed as described in this Privacy Policy.

 

2. Information We Collect

We may collect personal information that is reasonably necessary to provide our services safely, operate our business and communicate with customers.

Booking and Customer Information

When you make a booking or purchase, we may collect:

• name;
• email address;
• phone number;
• booking details;
• payment information (processed securely through third-party payment providers).

Participant and Safety Information

To support safe participation and meet our operational and legal obligations, we may collect information including:

• participant name;
• date of birth;
• emergency contact details;
• information about participants under your care;
• relevant health, accessibility or safety information provided to us;
• details relating to incidents, injuries or assistance provided.

We only collect safety-related information where it is reasonably necessary to provide appropriate assistance, manage risks, respond to incidents or maintain safe operations.

Communications and Feedback

When you contact us, provide feedback, enter competitions, complete surveys or communicate with us online, we may collect:

• contact details;
• correspondence and enquiry information;
• competition entry information;
• feedback and survey responses.

CCTV, Photography and Video

We operate CCTV throughout our facilities and may capture photographs or video footage for safety, security, operational, training, promotional and marketing purposes.

Further information about CCTV, photography and video recording is set out in Section 3.

Website Information

When you visit our website, we may collect information including:

• IP address;
• device information;
• browser type;
• website usage information;
• cookies and analytics information.

 

3. CCTV, Photography and Video Recording

3.1 CCTV Monitoring

Gravity operates CCTV throughout its facilities to help provide a safe and secure environment for customers, visitors and staff.

CCTV may be used for:

• customer and staff safety;
• incident investigation;
• security and crime prevention;
• protection of property;
• operational and risk management purposes.

CCTV notices are displayed throughout our venues.

CCTV footage is generally retained for approximately three weeks unless it is required for a specific purpose, including:

• investigating an incident;
• responding to a complaint;
• managing an insurance claim;
• addressing a legal matter;
• responding to a law enforcement request; or
• meeting another lawful requirement.

Where appropriate and permitted by law, CCTV footage may be disclosed to:

• law enforcement agencies;
• insurers;
• legal advisers;
• regulatory authorities; or
• other persons or organisations where disclosure is authorised or required by law.

3.2 Photography and Video by Gravity

From time to time, Gravity may take photographs or videos within its facilities for purposes including:

• website content;
• social media;
• advertising;
• promotional material;
• customer communications;
• training and operational purposes.

Where identifiable individuals, particularly children, are intended to be featured in promotional material, Gravity will take reasonable steps to obtain appropriate consent before using that imagery.

Gravity respects requests from customers who do not wish themselves or their child to appear in promotional photography or video. If you have concerns about an image or video used by Gravity, please contact us.

Where reasonably practicable, Gravity will consider requests to stop future use of identifiable imagery under our control.

3.3 Photography and Video by Customers

Gravity understands that customers often wish to capture memories of their visit.

Customers may take photographs and videos of themselves, their own children, family members and friends where appropriate.

Customers must respect the privacy and safety of others. Customers must not intentionally photograph or film other visitors without their consent, particularly where children are involved.

Customers should not publish or share identifiable images or videos of other individuals unless they have permission from the relevant person or, where applicable, their parent or guardian.

Photography and filming are strictly prohibited in:

• toilets;
• changing areas; or
• any area where people would reasonably expect privacy.

Commercial photography, filming, influencer content creation or promotional activity requires prior written approval from Gravity.

Gravity may request that photography or filming stops where we reasonably believe it may impact the privacy, safety or comfort of customers, visitors or staff.

Gravity is not responsible for photographs or videos captured, shared or published by customers or other third parties.

 

4. How We Use Personal Information

Gravity may use personal information for purposes including:

Providing Services

• processing bookings and payments;
• confirming reservations;
• sending booking confirmations and reminders;
• managing customer accounts.

Safety and Operations

• maintaining participant safety records;
• managing incidents and injuries;
• supporting emergency response;
• monitoring and improving safety practices;
• ensuring compliance with our Terms and Conditions.

Customer Support

• responding to enquiries;
• managing feedback;
• resolving complaints or disputes.

Marketing and Communications

Where permitted by law, we may use personal information to send:

• promotional offers;
• discounts;
• competitions;
• news and updates;
• information about events, programmes, attractions and services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option in our communications or contacting us directly.

Business Improvement

We may use information to:

• analyse booking trends;
• improve our facilities and services;
• improve website functionality;
• understand customer preferences;
• conduct statistical analysis.

Legal and Risk Management

We may use personal information to:

• investigate incidents;
• manage insurance claims;
• protect customers, visitors, staff and Gravity;
• enforce our Terms and Conditions;
• meet legal and regulatory obligations.

 

5. Sharing Personal Information

Gravity does not sell, rent or trade personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

Service Providers

Including providers who assist us with:

• booking systems;
• payment processing;
• email and marketing platforms;
• IT support;
• website hosting;
• professional services.

These providers are only authorised to use personal information for purposes connected with providing services to Gravity.

Legal, Safety and Regulatory Requirements

Information may be disclosed where required or permitted by law, including to:

• emergency services;
• law enforcement agencies;
• government authorities;
• regulatory bodies;
• insurers;
• legal advisers.

Gravity Entities

Information may be shared between Gravity-operated venues and related Gravity entities for operational, administrative, customer service, reporting and management purposes.

 

6. Storage and Security

Gravity takes reasonable steps to protect personal information from:

• loss;
• misuse;
• unauthorised access;
• disclosure;
• alteration.

Security measures may include:

• restricted staff access;
• secure systems;
• password protection;
• secure payment processing.

Payment Information

Gravity does not store full credit card details. Payment information is processed securely through third-party payment providers.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including operational, safety, legal, insurance and dispute resolution requirements.

 

7. Privacy Breaches

If Gravity becomes aware of a privacy breach that has caused, or is likely to cause, serious harm, we will assess and manage the breach in accordance with the Privacy Act 2020.

Where required, this may include notifying affected individuals and the Office of the Privacy Commissioner.

 

8. Children's Privacy

Many Gravity customers are children participating under the supervision of parents, guardians, schools or caregivers.

Where personal information relating to children is collected, it is generally provided by a parent, guardian, school or authorised adult.

Gravity takes reasonable steps to ensure children's personal information is handled appropriately and securely.

Parents and guardians are encouraged to review this Privacy Policy and discuss privacy practices with children where appropriate.

 

9. Cookies and Website Analytics

Gravity’s website may use cookies and similar technologies to:

• improve website functionality;
• analyse website traffic;
• understand customer preferences;
• support marketing activities;
• improve customer experience.

You may disable cookies through your browser settings, although some website features may not function correctly.

 

10. Access and Correction

You have the right to request access to personal information Gravity holds about you and request correction of information that is inaccurate.

Requests should be directed to:

Privacy Officer
Gravity St Johns Limited and Gravity Manukau Limited
Email: [email protected]

We may require proof of identity before providing access to personal information.

 

11. Third-Party Websites

Gravity’s website may contain links to external websites.

Gravity is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

 

12. Changes to This Policy

Gravity may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date of publication.

 

13. Contact Us

If you have any questions about this Privacy Policy or how Gravity handles personal information, please contact:

Privacy Officer
Gravity St Johns Limited and Gravity Manukau Limited

Email: [email protected]

St Johns
77B Morrin Road
St Johns
Auckland

Manukau
5A Ronwood Avenue
Manukau
Auckland

Website: www.gravitynz.co.nz